kg44 Privacy Policy

1 Introduction

1.1 kg44 ("the Platform", "we", "us", "our") is committed to protecting the privacy and security of the personal data of all individuals ("you", "the Player", "the User") who access or use the kg44 platform, including its website, mobile interface, and all associated services such as sports betting, live casino, slots, crash games, and customer support.

1.2 This Privacy Policy is intended to provide a clear and transparent account of our data practices. It is written in plain English and sets out: what personal data we collect, the purposes for which we use it, the legal grounds on which we rely, how long we retain it, with whom we may share it, and what rights you have in relation to your own data.

1.3 kg44 operates as an offshore online betting and casino platform serving players primarily in Bangladesh and other English-speaking markets. Our platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

1.4 This policy should be read alongside the kg44 Terms & Conditions and the Responsible Gaming policy, both of which are available on this website. Where a specific service or feature has its own supplementary privacy notice, that notice will be provided at the point of data collection.

2 Data We Collect

2.1 kg44 collects personal data in the following categories:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, nationality, national ID or passport number	Account registration and KYC verification
Contact Data	Email address, mobile phone number, residential address	Account registration and profile updates
Financial Data	bKash / Nagad / Rocket / Upay account number, Visa / Mastercard details (tokenised), transaction history, deposit and withdrawal records	Deposit and withdrawal processing
Technical Data	IP address, device type, browser type and version, operating system, time zone, session duration	Automatically on platform access
Usage Data	Pages visited, games played, bets placed, deposit and withdrawal activity, feature interaction logs	Automatically during platform use
Communications Data	Live chat transcripts, support email exchanges, feedback submissions	When you contact kg44 support
Verification Documents	Copies of government-issued ID, utility bills, bank statements	KYC / AML verification process

2.2 We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless such collection is strictly necessary for identity verification purposes and is permitted under applicable law.

2.3 Where you choose not to provide personal data that is required for a specific purpose (for example, identity documents required for KYC verification), kg44 may be unable to provide the relevant service or may be required to restrict your account until the required data is supplied.

3 How We Use Your Data

3.1 kg44 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your kg44 account, including verifying your identity, processing login credentials, and managing your account preferences and settings.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial transactions conducted through your account.
• KYC and AML Compliance: To verify your age, identity, address, and source of funds in compliance with anti-money-laundering obligations and to prevent fraud and financial crime.
• Platform Delivery: To provide you with access to all kg44 games and betting markets, including cricket, slots, live casino, crash games, and sports betting, and to personalise your experience where you have consented to this.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via live chat or email at [email protected], and to maintain a record of communications for training and quality assurance purposes.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-account activity, money laundering, and other prohibited conduct as defined in the kg44 Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns, apply any self-imposed limits or exclusions on your account, and intervene where our responsible gaming monitoring systems identify potential problem gambling behaviour.
• Marketing Communications: To send you promotional offers, bonus notifications, and personalised recommendations — only where you have explicitly opted in to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].
• Legal Obligations: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.

4 Legal Basis for Processing

4.1 kg44 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the kg44 Terms & Conditions — for example, creating your account, processing deposits, and paying out winnings.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC and AML obligations, financial record-keeping requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of kg44's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your own rights and interests.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of marketing communications and the use of non-essential analytics cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing

5.1 kg44 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa network processors, and Mastercard network processors receive the financial data necessary to execute your deposit and withdrawal requests. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Partners: KYC and AML verification service providers receive identity and address data to complete the verification process required under our compliance obligations.
• Game Studio Providers: Third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive the minimum data necessary to deliver their games on the kg44 platform. Game studios do not receive your financial or identity documents.
• IT and Infrastructure Providers: Cloud hosting, server infrastructure, content delivery, and cybersecurity service providers who process data on our behalf under strict data processing agreements requiring them to maintain at minimum the same level of data protection as kg44.
• Legal and Regulatory Authorities: Courts, law enforcement agencies, regulators, and other public authorities, where kg44 is required to disclose data by law, court order, or lawful regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the kg44 business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5.2 All third parties with whom kg44 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using your data for any purpose beyond the specific service they provide to kg44.

6 Cookies

6.1 kg44 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how the platform is used.

6.2 The following categories of cookies are used by kg44:

Cookie Type	Purpose	Required?
Essential Cookies	Maintain your logged-in session, preserve account security tokens, enable core platform navigation and game loading	Yes — cannot be disabled
Functional Cookies	Remember your language and display preferences, store your responsible gaming settings and deposit limits	Recommended
Analytics Cookies	Measure platform usage, page performance, and feature engagement to help us improve the kg44 experience	Optional — consent required
Security Cookies	Detect fraudulent access attempts, unusual login activity, and bot-driven interactions	Yes — cannot be disabled

6.3 You may manage optional cookies through your browser settings at any time. Most modern browsers allow you to refuse or delete cookies. Please note that disabling essential or security cookies will impair or prevent access to the kg44 platform. Instructions for managing cookies in your browser are available in your browser's help documentation.

7 Data Security

7.1 kg44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the kg44 platform.
• AES-256 encryption for personal and financial data stored at rest on kg44 servers.
• Multi-factor authentication options for account access.
• Role-based access controls ensuring that kg44 staff can only access personal data relevant to their specific job function.
• Regular independent security audits and penetration testing of the kg44 platform and infrastructure.
• Intrusion detection systems and 24/7 automated security monitoring.
• Mandatory data security training for all kg44 staff who handle personal data.

7.2 Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, kg44 will notify affected users without undue delay and take immediate steps to contain and remediate the breach.

8 Data Retention

8.1 kg44 retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for a minimum of five (5) years following the closure or permanent suspension of your kg44 account, in order to satisfy anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years following each transaction, in accordance with financial record-keeping requirements.
• KYC and verification documents: Retained for a minimum of five (5) years following account closure or the last date on which a document was used for verification purposes.
• Support communications: Retained for three (3) years following the resolution of the relevant support case, for quality assurance and dispute resolution purposes.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely; individual-level usage logs retained for up to twenty-four (24) months.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent state.

8.2 Where personal data is no longer required, kg44 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9 Your Rights

9.1 Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to your personal data held by kg44:

• Right of Access: You may request a copy of the personal data kg44 holds about you, along with information about how it is used and with whom it is shared.
• Right of Rectification: You may request that we correct any inaccurate or incomplete personal data held on your account. For basic account details, you can update these directly in your account settings.
• Right of Erasure: You may request deletion of your personal data. This right is not absolute — we may be required to retain certain data to fulfil legal obligations (see Section 8). Where erasure is not possible in full, we will inform you of the data that must be retained and the reason.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data while a complaint or accuracy dispute is being investigated.
• Right to Data Portability: You may request a copy of the personal data you have provided to kg44 in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, though kg44 may be entitled to continue where compelling legitimate grounds exist.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, submit your request in writing to [email protected] from the email address registered to your kg44 account. We will respond within 30 days of receipt. Where a request is complex or we receive a high volume of requests, the response period may be extended by a further 30 days; we will inform you of any such extension within the initial 30-day period.

9.3 There is no charge for exercising your data rights. However, where requests are manifestly unfounded or excessive — particularly if repetitive — kg44 reserves the right to charge a reasonable administrative fee or to refuse the request, explaining the reasons for doing so.

10 International Transfers

10.1 kg44 operates as an offshore platform. Your personal data may be transferred to and processed in countries outside Bangladesh, including countries where data protection laws may differ from those applicable in your country of residence.

10.2 Where personal data is transferred internationally, kg44 takes appropriate steps to ensure that the transfer is subject to adequate safeguards, including contractual data processing agreements with receiving parties that impose data protection obligations consistent with this policy.

10.3 By registering an account with kg44 and providing your personal data, you acknowledge and consent to the international transfer of your data as described in this section.

11 Children and Minors

11.1 The kg44 platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21 under any circumstances.

11.2 If kg44 discovers or has reason to believe that an account has been registered by or on behalf of a person under the age of 21, we will immediately suspend the account, delete all associated personal data to the extent permitted by law, and refund any deposits where it can be verified that no wagering occurred with those funds.

11.3 If you believe that a minor may have accessed or registered on the kg44 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Policy Updates

12.1 kg44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The updated policy will be published on this page with a revised effective date.

12.2 Where changes to this policy are material — for example, where we introduce a new purpose for which we process your data — kg44 will endeavour to notify registered players via the email address associated with their account. However, we recommend checking this page periodically to stay informed of the current policy.

12.3 Continued use of the kg44 platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the changes, you must cease using the platform and contact support to close your account.

13 Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg44 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the kg44 platform
• Response Time: Typically under 5 minutes during peak Bangladesh Standard Time (BST, UTC+6) hours
• Language: English

13.2 All formal data rights requests must be submitted in writing via email from the address registered to your kg44 account. Verbal communications via live chat do not constitute formal data rights requests under this policy.